Terms and Conditions

Welcome to Niraj Dev Commodity Trading Private Limited. By accessing and using our website, products, and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our website.

1. General Information

Niraj Dev Commodity Trading Private Limited. is engaged in the business of premium dry fruits, whole grains, seeds, and related food products across India through retail, wholesale, distribution, and online channels.

These Terms govern your use of our website, products, and services.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old
  • You are legally capable of entering into binding agreements
  • The information provided by you is accurate and complete

3. Products & Services

We strive to ensure that all product descriptions, images, pricing, and availability are accurate. However:

  • Product packaging may vary from displayed images
  • Prices are subject to change without prior notice
  • Availability may vary depending on stock

We reserve the right to discontinue or modify products at any time.

4. Orders & Acceptance

All orders placed through our website are subject to acceptance and availability.

We reserve the right to:

  • Cancel suspicious or fraudulent orders
  • Refuse service to anyone for legal or operational reasons
  • Limit quantities purchased per order

Order confirmation does not guarantee acceptance until payment verification and processing are completed.

5. Payments

We support secure online payments through trusted third-party payment gateways including Razorpay and other authorized payment service providers.

By making a payment, you agree that:

  • You are authorized to use the selected payment method
  • Payment details provided are accurate and lawful
  • Transactions are subject to verification and approval by payment providers

We do not store complete debit/credit card information on our servers.

All payment processing is handled through PCI-DSS compliant payment gateway providers.

6. Refunds & Cancellation

Orders may be cancelled before dispatch by contacting our support team.

Refund eligibility may vary depending on:

  • Product condition
  • Delivery status
  • Nature of complaint

Refunds, if approved, will be processed through the original payment method within applicable banking timelines.

Perishable or opened food products may not qualify for returns unless damaged or incorrect items are delivered.

7. Shipping & Delivery

We aim to process and dispatch orders within reasonable timelines.

Delivery timelines may vary depending on:

  • Location
  • Courier availability
  • Weather or operational conditions

We are not liable for delays caused by third-party logistics providers or circumstances beyond our control.

8. Data Privacy & Protection

We are committed to protecting customer information and maintaining data privacy in accordance with applicable Indian laws and industry standards.

Customer data collected through the website may include:

  • Name
  • Contact information
  • Shipping/billing details
  • Transaction details

We implement reasonable security measures to protect data against unauthorized access, misuse, or disclosure.

Sensitive payment information is processed securely through third-party payment gateways and is not stored directly on our servers.

For more details, please refer to our Privacy Policy.

9. Intellectual Property

All website content including:

  • Logos
  • Product images
  • Graphics
  • Text
  • Designs
  • Branding materials

are the intellectual property of Niraj Dev Commodity Trading Private Limited. and may not be copied, reproduced, or distributed without written permission.

10. Prohibited Activities

Users agree not to:

  • Use the website for unlawful purposes
  • Attempt unauthorized access to systems or data
  • Upload malicious software or harmful content
  • Interfere with website functionality
  • Engage in fraudulent transactions

11. Limitation of Liability

Niraj Dev Commodity Trading Private Limited. shall not be liable for:

  • Indirect or incidental damages
  • Loss of profits or business interruption
  • Technical issues or temporary website downtime
  • Third-party service failures

Our total liability shall not exceed the amount paid for the relevant order.

12. Third-Party Services

Our website may integrate third-party services including:

  • Payment gateways
  • Logistics providers
  • Analytics tools
  • Communication platforms

Use of such services may also be governed by their respective terms and privacy policies.

13. Compliance with Payment Gateway Requirements

This website follows standard e-commerce practices and security measures required for payment gateway integrations including Razorpay and similar providers.

We maintain:

  • Transparent refund and cancellation policies
  • Clear customer communication
  • Secure payment processing practices
  • Accurate business information and contact details

14. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time without prior notice.

Updated terms will be published on this page with the revised effective date.

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising shall fall under the jurisdiction of courts located in Delhi, India.